- Don Cuevas wrote:
- There are some old roads that exist here in Mexico that make for slow travel but their system of autopistas today is amazing and make travel quick and easy. When you pay the toll you are also paying for insurance that covers you against road hazards and accidents. That is an added bonus and ease-of-mind for your journeys here.
To the point that if one travels the toll roads in Mexico one is insured against road hazards by CAPUFE.
This is true as I can assure the reader from experience but that implies road hazards that are the responsibilty of the owner/manager of the toll road in question, not problems associated with extraneous issues such as collisions you may have that cannot be identified as problems associated with highway management such as unattended road hazards. About a year ago, on the Tinaja-Minatitlan portion of the autopista from Orizaba to Tuxtla Gutierrez, we incurred serious damage to our car when we ran over a piece of metal in the roadway which burst one of our tires and damaged the undercarraige of the vehicle. We were, at that point, incapacitated in the middle of the Veracruz wetlands at least 100 kilometers from anyplace in which one would desire to be stranded. This was kind of scary since there we were in the middle of nowhere at mid-afternoon with the prospect of spending the night in the Veracruz swamps totally at the mercy of bandidos that famously haunt those precincts. To make matters worse, we had no spare tire nor jack since those had been stolen from us by a Tapachula taller charged with fiixing our car after a recent accident near the Guatemala border.
Just as we had convinced ourselves that this was an occurence signaliing our prospective demise, along came CAPUFE personnel who called for help and gave us documentation evidencing the fact that we had been incapacitated because of a road hazard the fault of the autopista owner/manager and, to make a long story short, once we returned to Guadalajara, a taller designated by CAPUFE replaced the destroyed tire and completed other repairs needed to bring the car back into a condition similar to that before the incident.
We learned some things from this experience:
* Always save the receipts from the tolls you have paid on any and all toll roads in Mexico as you will need them to prove you paid the toll for the section of the highway upon which you incurred damage as a result of road hazards which were the responsibility of the toll road managers.
* Always wait for the claims adjustor CAPUFE sends to assess the damage to your vehicle and retain his report for review by the taller management they assign you for any required repairs. If you feel you cannot wait and drive to the next toll booth you may find they will not help you. Of course, this becomes a value judgment. CAPUFE patrols the toll roads all the time and will probably show up to help you but as night falls you may want to abandon your car and get the hell out of there. You can replace a car but not your ass.
* Pay attention to those emergency numbers you see posted here and there and always have a cell phone with you in case of an emergency.